Shopify Inbox on new websites

Free live chat and customer messaging app made by Shopify for its merchants.

Sites using Shopify Inbox
16,540
since Jun 2026
Last 30 days
0.0%
of new sites, to Oct 22
-0.3 pts on the 30 days before
Last 7 days
0.2%
of new sites, 7-day average
no change on the week before
Rank in Chat
#1
of 1545 tools, all time
First seen Jun 18, 2026
Last seen Oct 23, 2026
Website apps.shopify.com

What we found

  1. Shopify Inbox appeared on 17 new sites in the last 30 days.[1]
  2. Almost all new Shopify Inbox sites also use WebMCP.

Share of new sites using Shopify Inbox

0.0% 0.1% 0.2% 0.3% 0.4% 10 Sep Oct

The line is the 7-day average share of new sites that use Shopify Inbox, since 10 September.

What Shopify Inbox runs on

Extends

Who uses Shopify Inbox

Kind of site 6,338 sites with a known type
TypeSitesShareBar
E-commerce 5,059 79.8%
Health 581 9.2%
Games 157 2.5%
Design 96 1.5%
Content 76 1.2%
Social 75 1.2%
Productivity 66 1.0%
Finance 62 1.0%
Education 58 0.9%
Developer Tools 40 0.6%
Marketing 25 0.4%
Directory 20 0.3%
Country[2] 2,971 sites with a likely country
CountrySitesShareBar
UK 576 19.4%
France 541 18.2%
US 541 18.2%
India 344 11.6%
Canada 233 7.8%
Australia 171 5.8%
Sweden 74 2.5%
Spain 58 2.0%
Italy 58 2.0%
Germany 51 1.7%
Switzerland 47 1.6%
New Zealand 44 1.5%
Domain ending 26 sites
EndingSitesShareBar
.com 25 96.2%
.uk 1 3.9%
Green hosting[3] 33 checked sites since Apr 2026
SitesGreenBar
Shopify Inbox 100%
All new sites 47%

Chat on new sites

# Movement Tool Share of all sites Share of category Bar
1 – Shopify Inbox 0.3% 21.5%
2 – Re:amaze 0.2% 17.8%
3 ▼1 Tawk.to 0.2% 13.5%
4 ▲1 Chaty 0.1% 11.4%
5 – Smartsupp 0.1% 5.1%
6 – Intercom 0.1% 4.7%
7 – PurpleBear <0.1% 4.0%
8 ▼1 Crisp <0.1% 3.7%
9 ▲1 Tidio <0.1% 3.0%
10 ▲1 GetButton <0.1% 2.2%
11 ▼2 JivoSite <0.1% 2.1%
12 ▲2 Zoho SalesIQ <0.1% 2.1%

All-time shares across the new sites we track: of all of them, and of the sites using any Chat tool. All 1545 in Chat

Recently launched products built on Shopify Inbox

Notes

  1. These figures cover websites that went live since April 2026, not the web as a whole.
  2. Country comes from what each site says about itself, such as a company registration, legal terms or a phone number, not just its domain ending. Too few sites state their country plainly for the usual count, so this one also counts single signals: a country domain ending, a phone number (for North America, its area code), a location the site declares in its own page metadata, or a country-specific vendor stack and the page language where they agree and nothing contradicts them. Read these as likely rather than certain.
  3. Green hosting is the share whose web host The Green Web Foundation lists as running on green energy, among sites checked since 1 April 2026, against the same share for every new site we checked over that time. Data from The Green Web Foundation.

How this page is made

FirstSited looks at each new website near the day it goes live and records what it was built with. We do not go back later, so these figures describe what sites launch with, not what they run today. A site counts towards Shopify Inbox when we detect Shopify Inbox on it at that look.

Every share on this page is a proportion of the new sites we were tracking at the time. Sites we found across the wider web count towards the figures, but only product launches are listed by name. How we detect technologies · How we find new sites

Something not look right? If a technology shown here is wrong or out of date, email [email protected] and we'll review it.