Chat Tools
The chat tools we detect on new sites, ranked by how many use each. Part of Business Tools.
- Tools tracked
- 1,502
- in Business Tools
- Sites
- 73,533
- using at least one chat tool
- Above 1%
- 19
- tools on more than 1% of them
What we found
- Re:amaze leads, on 17% of the sites using a chat tool, with Tawk.to close behind on 14%.
- Only 19 of the 1,502 chat tools we track run on more than 1% of these sites.
- Among sites launched in September, Zendesk Chat rose to #10 from #12 in August.
The leading chat tools
| # | Movement | Tool | Country | Share | Sites |
|---|---|---|---|---|---|
| 1 | – |
Re:amaze
E-commerce helpdesk, live chat, and FAQ platform for Shopify, BigCommerce, and other stores.
|
17% | 12,561 | |
| 2 | ▼1 |
Tawk.to
Free live chat widget and visitor monitoring service.
|
14% | 10,009 | |
| 3 | ▲1 |
Chaty
Floating chat widget that aggregates multiple messaging channels on a website.
|
12% | 8,524 | |
| 4 | – |
Smartsupp
Live chat and chatbot widget for websites, with visitor recording and shopping assistance.
|
5.1% | 3,739 | |
| 5 | – |
Intercom
Customer messaging, helpdesk, and in-app chat platform.
|
4.7% | 3,462 | |
| 6 | – |
PurpleBear
Wix app for live chat, forms, and testimonials
|
4.0% | 2,936 | |
| 7 | ▼2 |
Crisp
Live chat, helpdesk, and customer messaging platform popular with SaaS startups.
|
3.8% | 2,788 | |
| 8 | ▲1 |
Tidio
Live chat, AI chatbot, and email helpdesk widget aimed at small e-commerce sites.
|
3.0% | 2,230 | |
| 9 | ▲1 |
GetButton
WhatsApp and messenger chat button widget.
|
2.2% | 1,627 | |
| 10 | ▼2 |
JivoSite
Live chat, callback, and customer messaging widget.
|
2.1% | 1,576 | |
| 11 | ▲2 |
Zoho SalesIQ
Zoho SalesIQ live chat / visitor tracking.
|
2.1% | 1,555 | |
| 12 | ▲2 |
Zendesk Chat
Zendesk Chat (formerly Zopim - acquired by Zendesk).
|
2.0% | 1,498 | |
| 13 | ▲1 |
HubSpot Conversations
HubSpot's live chat and chatbot widget for websites, part of its CRM suite.
|
1.8% | 1,337 | |
| 14 | ▼2 |
LiveChat
Live chat and customer service software from Text, Inc., used widely by SaaS and e-commerce sites.
|
1.8% | 1,289 | |
| 15 | ▼3 |
Chatway
Hosted live chat widget for small business websites.
|
1.7% | 1,233 |
Share is of the 73,533 sites using a chat tool; a site can use more than one. Arrows compare each tool's rank among sites launched in September with August. The line is its share of new sites over 90 days. Showing the top 15 of 1,502.
Watches, exports and the API give you every chat tool and the sites using each, from £15 a month.
Recently launched products using chat tools
| Product | Launched |
|---|---|
| First Brunch | 19 Oct 2026 |
| MonkeyIndexer Backlink Indexer | 19 Oct 2026 |
| WheelAI | 19 Oct 2026 |
| Coveron | 19 Oct 2026 |
| Roof Cleaning Companies | 19 Oct 2026 |
| EZTime - Attendance clock | 19 Oct 2026 |
Often built with
Other kinds of tool most often found on the same sites, leaving out the plumbing every site has (DNS, CDN, hosting).
- Analytics 3,593
- CSS Framework 2,265
- Advertising 2,067
- Javascript Library 1,979
- Framework 1,878
- Font 1,801