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Support Tools

The support tools we detect on new sites, ranked by how many use each. Part of Business Tools.

Tools tracked
122
in Business Tools
Sites
4,707
using at least one support tool
Leader
59%
Zendesk, of these sites
Above 1%
8
tools on more than 1% of them

What we found

  1. Zendesk runs on more than half of the sites using a support tool (59%), 5.9 times as many sites as MooseDesk.
  2. Only 8 of the 122 support tools we track run on more than 1% of these sites.
  3. Among sites launched in September, Pylon rose to #11 from #18 in August.

The leading support tools

# Movement Tool Country Share Bar Sites 90 days
1 – Zendesk Customer support helpdesk and live chat platform used by mid-market and enterprise teams. 59% 2,799
2 – MooseDesk Helpdesk, live chat and FAQ app for Shopify stores. 10% 474
3 – Help Scout Customer support helpdesk and shared inbox for small and mid-market teams. 8.3% 389
4 – Gorgias E-commerce helpdesk and conversational AI platform popular with Shopify stores. 4.1% 195
5 ▼1 Groove Customer support helpdesk platform for small businesses. (Now Scale.gg) 2.0% 93
6 ▲1 Upscope Co-browsing tool that lets support agents see and guide a visitor's screen. 1.8% 83
7 ▲3 LiveAgent Customer support helpdesk and live chat platform. 1.4% 68
8 ▼2 PulseDesk Helpdesk and service desk platform with an embeddable support widget. 1.1% 52
9 ▼2 Elevio 0.9% 41
10 ▲1 Inbenta AI-powered customer support and enterprise search platform. 0.8% 36
11 ▲6 Libredesk Open-source self-hosted omnichannel customer support desk with an embeddable live-chat widget. 0.7% 35
12 ▼2 SweetHelp Customer support and helpdesk widget for Shopify stores. 0.7% 32
13 ▲7 Pylon B2B customer support platform. 0.7% 31
14 ▲1 Freshdesk Customer support and helpdesk platform by Freshworks 0.6% 27
15 ▼5 Richpanel Customer service helpdesk and self-service support platform for ecommerce brands. 0.5% 22

Share is of the 4,707 sites using a support tool; a site can use more than one. Arrows compare each tool's rank among sites launched in September with August. The line is its share of new sites over 90 days. Showing the top 15 of 122.

Watches, exports and the API give you every support tool and the sites using each, from £15 a month.

Recently launched products using support tools

Product Launched
Free Claude Course: Cowork, Code & Agent 19 Oct 2026
Coveron 19 Oct 2026
Music bingo nights, run from one app 19 Oct 2026
Talika 18 Oct 2026
Tower 18 for Mac 18 Oct 2026
Krea 3 18 Oct 2026

Often built with

Other kinds of tool most often found on the same sites, leaving out the plumbing every site has (DNS, CDN, hosting).